शिपिंग नीति

 

 

 

Last updated: 27 August 2026

This Shipping Policy explains how LIXVO processes, ships, tracks, and delivers customer orders.

By placing an order through LIXVO, you agree to this Shipping Policy, our Terms of Service, and our Return & Refund Policy.

Shipping Locations

LIXVO currently ships to serviceable addresses and PIN codes within India.

Delivery availability may vary depending on:

  • Customer location

  • Courier serviceability

  • Product availability

  • Supplier or fulfilment location

  • Government or transportation restrictions

If your address is not serviceable, we may cancel the order and issue an eligible refund to the original payment method.

Order Processing

Most orders are processed within 1–2 working days after successful payment and order confirmation.

Orders placed on Sundays, public holidays, or during high-demand periods may require additional processing time.

Order processing includes:

  • Payment verification

  • Product availability confirmation

  • Quality and order checks

  • Packaging

  • Courier assignment

Processing time may vary if additional customer information or address verification is required.

Delivery Time

Our usual estimated total delivery time is 3–7 working days from order confirmation.

Working days do not normally include Sundays or public holidays.

Delivery estimates are not guaranteed and may be affected by:

  • Remote or difficult-to-service locations

  • Courier delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Supplier or warehouse delays

  • Government restrictions

  • Incorrect or incomplete delivery details

  • Circumstances beyond our reasonable control

If a product has a different delivery estimate, it may be displayed on the product page or during checkout.

Payment

LIXVO currently accepts prepaid payments only. Cash on Delivery is not available.

Orders will be processed only after successful payment authorization.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment.

Shipping charges may depend on:

  • Delivery location

  • Product size or weight

  • Order value

  • Courier service

  • Special handling requirements

Promotional free shipping may be subject to separate conditions.

Order Tracking

Once an order is dispatched, available tracking details may be sent by email, SMS, WhatsApp, or displayed in your customer account.

You can also use the TRACK YOUR ORDER option in the LIXVO menu and sign in to view your available order information.

Tracking information may take up to 24–48 hours after dispatch to update on the courier’s system.

Split Shipments

Products in the same order may sometimes be shipped separately because they are stored at different warehouses or fulfilled by different partners.

Separate packages may:

  • Have different tracking numbers

  • Arrive on different dates

  • Be delivered by different courier companies

You will not be charged additional shipping fees solely because LIXVO divides an order into multiple shipments unless this was clearly disclosed before purchase.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name

  • House or building number

  • Street and locality

  • City and state

  • Correct PIN code

  • Active phone number

Address changes may be requested before dispatch but are not guaranteed after processing has started.

LIXVO is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated customer information.

Delivery Attempts

The courier may contact you before delivery and may make more than one delivery attempt.

Please ensure that:

  • Your phone number remains active

  • Someone is available to receive the package

  • The address is accessible to the courier

If delivery fails because the customer is unavailable, refuses the package, or provides an incorrect address, the order may be returned to the fulfilment location.

Additional shipping charges may apply for approved reshipment.

Returned-to-Origin Orders

An order may be marked Returned to Origin (“RTO”) if:

  • The address is incorrect or incomplete

  • The customer cannot be contacted

  • Delivery is refused

  • Multiple delivery attempts fail

  • The location becomes unserviceable

For customer-caused RTO orders, reshipment may require payment of additional shipping charges.

Any refund request will be reviewed under our Return & Refund Policy. Actual forward and return shipping costs may be deducted where legally permitted.

Delayed Orders

Courier tracking may occasionally update slowly or remain unchanged temporarily.

If your order has not arrived within the estimated period:

  1. Check the latest tracking information.

  2. Allow a short additional period for courier updates.

  3. Contact LIXVO through the Contact Us page with your order number.

We will coordinate with the courier or fulfilment partner and provide available information.

If an order cannot be delivered or is confirmed lost, LIXVO may provide a replacement or refund according to our Return & Refund Policy and applicable law.

Damaged Packages

Please inspect the package at delivery.

If the package appears severely damaged, opened, or tampered with:

  • Take clear photographs before opening

  • Record an unboxing video where possible

  • Keep the original packaging, label, and invoice

  • Report the issue through our Contact Us page within 48 hours of delivery

Eligible claims will be reviewed under our replacement-only Return & Refund Policy.

Incorrect or Missing Products

If you receive an incorrect product or essential item is missing, contact LIXVO within 48 hours of delivery.

Please provide:

  • Order number

  • Clear product photographs

  • Shipping label photographs

  • Packaging photographs

  • Unboxing video, where available

Do not use, alter, or discard the product or packaging until the request has been reviewed.

Risk and Delivery Confirmation

An order will generally be treated as delivered when the courier’s tracking system confirms successful delivery to the provided address.

If tracking shows delivered but you have not received the package:

  • Check with household members, neighbours, reception, or security staff

  • Confirm the delivery address

  • Contact LIXVO as soon as possible

We will request an investigation from the courier. Investigation timelines are controlled by the courier and may vary.

Events Beyond Our Control

LIXVO will not be responsible for delays caused by events beyond reasonable control, including natural disasters, severe weather, strikes, transport disruption, internet or system failures, government restrictions, civil unrest, pandemics, or courier disruptions.

Nothing in this section limits any customer rights that cannot legally be excluded.

Contact Us

For shipping, tracking, delivery, or damaged-package assistance, please contact LIXVO through our Contact Us page and provide your order number.