Privacy policy

 

 

 

Last updated: 27 August 2026

This Privacy Policy explains how LIXVO (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using LIXVO, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with LIXVO, we may collect:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Customer account details

Order and Transaction Information

  • Products viewed, added to cart, or purchased

  • Order history and order status

  • Payment status

  • Refund or replacement information

  • Delivery and tracking details

Payments are processed by authorized third-party payment providers. LIXVO does not normally store complete card numbers, UPI credentials, banking passwords, or other sensitive payment authentication details.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages and products viewed

  • Date and time of visits

  • Referring website

  • Cart and checkout activity

  • Approximate location derived from your IP address

  • Cookies and similar technologies

Communications

We may collect the information you provide when you contact customer support, submit a complaint, request a replacement, join our email list, or communicate with us.

How We Use Your Information

We may use personal information to:

  • Process and deliver orders

  • Confirm payments and transactions

  • Create and manage customer accounts

  • Provide order tracking

  • Process eligible replacements or refunds

  • Respond to questions, complaints, and support requests

  • Prevent fraud, misuse, and unauthorized transactions

  • Improve our website, products, and customer experience

  • Send service-related order notifications

  • Send marketing emails or promotional offers where you have provided consent

  • Comply with legal, tax, accounting, and regulatory obligations

  • Protect the rights, safety, and security of LIXVO, our customers, and service providers

Email Marketing

If you join the LIXVO email list, we may send information about new products, special offers, and promotions.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us. Unsubscribing from marketing messages will not prevent essential order and service communications.

Cookies

LIXVO and our service providers may use cookies and similar technologies for:

  • Website functionality

  • Remembering customer preferences

  • Keeping products in the shopping cart

  • Account login and security

  • Website performance and analytics

  • Personalization

  • Advertising, where enabled and legally permitted

You can manage cookies through your browser or the privacy choices displayed on our website. Disabling essential cookies may affect certain website features.

Shopify

Our online store is hosted through Shopify. Shopify may process personal information to provide hosting, checkout, security, analytics, customer accounts, and other commerce services.

Shopify’s processing of personal information is also governed by its applicable privacy policies and service terms.

How We Share Information

We may share personal information only when necessary with:

  • Shopify and connected store applications

  • Payment gateways and payment processors

  • Shipping, courier, and logistics companies

  • Order fulfilment and product suppliers

  • Customer support and communication providers

  • Website hosting, security, analytics, and technology providers

  • Advertising partners where enabled, consented to, and legally permitted

  • Professional advisers, accountants, insurers, and legal representatives

  • Government authorities or law enforcement where required by law

We do not sell personal information for money.

Service providers may only receive the information reasonably required to perform their services and are expected to protect it appropriately.

International Data Processing

Shopify and some service providers may process or store information outside your state or country.

Where applicable, we take reasonable steps to ensure that international processing and transfers are permitted by law and subject to suitable safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide services

  • Maintain transaction and business records

  • Handle replacements, refunds, disputes, and complaints

  • Prevent fraud and protect our legal rights

  • Meet tax, accounting, and regulatory requirements

When information is no longer required, we may delete or anonymize it, subject to applicable law.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online platform, payment system, or electronic storage method can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.

Your Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Update your personal information

  • Request deletion or erasure of eligible information

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Raise a complaint or grievance

  • Nominate another person to exercise certain rights in the event of death or incapacity, where applicable

Withdrawing consent will not affect processing already completed lawfully. We may retain information where required for completed orders, legal obligations, fraud prevention, or dispute resolution.

To submit a privacy request, please contact us through the Contact Us page. We may request information to verify your identity before processing the request.

Children’s Privacy

LIXVO is not intended to independently collect personal information from children.

Customers under 18 years of age should use our services only with the involvement and permission of a parent or legal guardian. Where required, we will obtain verifiable parental consent before processing a child’s personal information.

Third-Party Links

Our website may contain links to third-party websites or services. LIXVO is not responsible for the privacy, security, or content practices of third parties.

Please review their privacy policies before providing personal information.

Legal Disclosure

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws or lawful government requests

  • Enforce our policies and agreements

  • Investigate fraud, security incidents, or illegal activity

  • Protect customers, LIXVO, and other individuals

  • Complete a merger, acquisition, restructuring, or transfer of business assets

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or other appropriate methods.

Contact Us

For privacy questions, data requests, complaints, or consent withdrawal, please contact LIXVO through our Contact Us page.

We will review and respond to valid requests within the period required by applicable law.

Applicable Law

This Privacy Policy is intended to operate in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when their relevant provisions apply.