Refund policy

 

 

 

Last updated: 27 August 2026

Thank you for shopping with LIXVO. Please read this policy carefully before placing an order.

Replacement-Only Policy

LIXVO follows a replacement-only policy. We do not accept general returns or provide refunds for change of mind, personal preference, or accidental orders.

An eligible replacement may be offered if the product received is:

  • Damaged during delivery

  • Defective or not functioning as described

  • Different from the product ordered

  • Missing essential parts or accessories

  • Materially different from its description on our website

Reporting an Issue

Visible damage, incorrect products, or missing items should be reported within 48 hours of delivery.

Please contact us through the Contact Us page and provide:

  • Your order number

  • A clear description of the issue

  • Clear photographs of the product and packaging

  • An unboxing video, where available

  • Any other information requested by our support team

The 48-hour reporting period helps us verify delivery-related issues and does not limit any rights available under applicable law.

Replacement Eligibility

To qualify for a replacement:

  • The product must be unused, except where use was necessary to identify a defect.

  • The product must be returned in its original condition.

  • Original packaging, tags, manuals, accessories, and complimentary items must be included.

  • The product must not show signs of misuse, accidental damage, modification, or unauthorized repair.

  • The order must have been purchased directly through LIXVO.

All replacement requests are subject to verification and approval.

Replacement Process

Once your request is received:

  1. Our team will review the submitted details and evidence.

  2. We may arrange a return pickup or provide return-shipping instructions.

  3. The returned item may be inspected before approval.

  4. Once approved, a replacement will be dispatched, subject to stock availability.

Replacement delivery normally takes 3–7 working days after approval and dispatch.

Refund Exceptions

A refund may be issued only when:

  • An approved replacement product is unavailable

  • LIXVO cancels the order

  • The order cannot be delivered

  • A prepaid payment was charged more than once

  • Delivery is materially delayed beyond the stated timeline and the customer is legally entitled to cancel

  • A refund is required under applicable consumer law

Approved refunds will be sent to the original payment method. Processing normally takes 5–10 working days, although banks or payment providers may require additional time.

Shipping fees, payment processing charges, or other costs may be non-refundable unless the issue was caused by LIXVO or refunding them is required by law.

Non-Eligible Requests

Replacement or refund requests may be declined for:

  • Change of mind or personal preference

  • Ordering the wrong product, size, colour, or variant

  • Providing an incorrect or incomplete delivery address

  • Refusing delivery without a valid reason

  • Normal wear and tear

  • Damage caused by misuse, mishandling, water, power fluctuations, or accidental impact

  • Products modified or repaired by an unauthorized person

  • Missing packaging, accessories, tags, or complimentary items

  • Hygiene-sensitive or personal-use products that have been opened, where legally permitted

  • Clearance or final-sale products where this was clearly disclosed before purchase

Order Cancellation

Cancellation requests may be submitted before an order is dispatched. Cancellation is not guaranteed after processing has started.

Once an order has been dispatched, it cannot normally be cancelled. If an approved prepaid order is cancelled, the amount will be refunded to the original payment method.

Return Shipping

For an approved damaged, defective, or incorrect-item claim, LIXVO will provide return instructions and may arrange reverse pickup where service is available.

Products sent back without approval may not be accepted or processed.

Contact and Complaints

For replacement or refund assistance, please contact LIXVO through our Contact Us page.

Include your order number and complete issue details for faster assistance. We aim to acknowledge complaints within 48 hours and work toward resolving them within the timeline required by applicable law.

Consumer Rights

Nothing in this policy limits or excludes any rights available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.